MyToursJapan Cancellation Policy

MytoursJapan Cancellation Policy

Any cancellation by you must be initiated by email to mytoursjapan@gmail.com We will acknowledge your cancellation by email.

In certain cases you may be eligible to receive a full or partial refund depending upon:
• the reason for your cancellation or
• the number days of prior to the start of the tour your cancellation request is received or
• the amount expended by the individual guide to prepare for your tour or
• the cancellation policy option you choose

MytoursJapan is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. Please contact us if you have any questions about our cancellation policy.

Standard Cancellation Policy

If you cancel or cannot take your tour as a consequence of force majeure, MytoursJapan will refund the amount you have paid for your tour to a limit $200 USD. If you have paid more than $200 for your tour, MytoursJapan will refund the amount you have paid less any non-recoverable out-of-pocket costs the Tour Guide has incurred on your behalf – car rentals, admissions, hotel reservations, tickets etc. We may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.

Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of MyToursJapan. However, a travel warning issued by the Japan government AFTER you book your tour invokes ‘force majeure’.

For cancellation due to any other reasons (such as illness, change of personal circumstances), the date on which the request to cancel is received by MyToursJapan will determine the refund due as follows:

If you cancel at least (7 days) in advance of the scheduled departure, there is no cancellation fee.

If you cancel between 2 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.

If you cancel within 1 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

“Tour Price” shall include consumption tax thereon if any.

*Counting of days above shall be based on Japanese Standard Time.

*For the avoidance of doubt, for example, “Cancelation is made one 24 hours (1) day prior to the date of Tour” means that the cancelation is made in accordance with the manner specified by the Company before twelve midnight (P.M.12:00) of the day before the date of Tour.

We will refund the amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other non-recoverable tour expenses. Please send a message to the Tour Guide to find out what, if any, these costs are.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.