General Information

We help people travel better by connecting travelers with exceptional local guides, in JAPAN 

With MyToursjapan.com all our tours are private, and designed to show the best of what Japan has to offer:

  • Private Booking Tours  where u can choose a pre arranged tour and itinerary with your guide to explore Japan.

By partnering with PayPal, MyToursJapan is able to process payments and accept credit card payments safely and securely. Additionally to ensure our traveler’s complete satisfaction, we hold the payment in trust until the successful completion of the tour. Only then do we release the payment to the guide.

Our guide recruitment policy, is to recruit and select the best guides in Japan. Fantastic guides are passionate about their city and its history, have a knack for storytelling, exceptional presentation skills and the ability to deliver information in an engaging, entertaining manner. Knowledge of the city is a must, as is a genuine interest in sharing this knowledge with others. Only after successfully meeting our criteria and reference checks are they allowed to provide their tour services with our company.!

We ask our travellers to leave public reviews after every tour they take; reading them is a great way to help you pick the guide that’s right for you.

For more information about the different types of tours, please contact us at:

FIND A TOUR 

Thanks for considering MyToursJapan for your tour needs when travelling in Japan ! Happy Travels!

Yes, it is possible to change the time and place.

If you have payed for a tour please let us know via email here at least one week before your tour starts .  If you have booked a tour, adjustments need to be made to accommodate a different time and date and perhaps another tour-guide may be assigned  in case the first tour guide is already booked on that date.

Yes, you can make a booking for one person . Our tours usually have a minimum of 2 people to a maximum of 6-8 people, but solo travellers are welcome and can arrange a Private tour for your special one person tour.

Please email us here to find our about the cost and arrange a solo private tour, just let us know your requirements, and our tour guide will arrange to meet you and provide a tour especially customized to you . If you have any general questions or queries please don’t hesitate to ask.

Out of respect for businesses and tour staff, we must start the tour on time.  We will wait for 10 minutes after the tour start time; however if you are not at the arranged meeting point by the end of the grace period you most probably will be left behind.  As our tours are structured with stops at popular locations and sometimes restaurants, and our schedule is created to arrive at times outside of their peak hours.  Also, we have a set schedule and need to finish at the required time, to ensure the best tour for everyone.

Payment

No, we do not charge any extra fees, tax or fuel surcharges, everything is included in the price displayed. The listed price is the price you pay.

Please read what is included and excluded in the description of each tour.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

No. Generally you do not need to tip your guide.

There is no requirement for tipping in Japan. All of our guides are professional ; therefore, they are will always provide an excellent service and help you enjoy your time in Japan

If however you feel your guide has gone above and beyond your expectations, then im sure he or she would be very grateful for your kindness .

 

We accept most major credit cards. You can pay direct through Paypal as we find this the most secure way to make payment.

Please email us if you have any questions or difficulty regarding payment.

Preparation

We do walking tours in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on a discovery of the city or location!

Please bring an umbrella or rain jacket in case of rain . If however the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

You must be over 18 to book and confirm a tour and have a credit card to make payment on the booking form on the website .

Please show your confirmation ticket to your guide upon meeting, Japanese yen for expenses such as food, drinks, entrance tickets, transportation if not included in the tour costs, ( pls check your tour for what’s included ) We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water. Wear comfortable shoes, camera and a lot of questions – we love those!

Also during the rainy season ( June) An umbrella or raincoat.

Reservation

For a full refund please contact us here  7  days before your scheduled start of your tour.

If you cancel between 2-6  before the start of your scheduled tour, we charge you 50% of the price of the tour.

Cancellations made fewer than 1 day (24 hours) from the scheduled start of the tour incur a full 100% charge.

For more information regarding cancellation policies please refer HERE

We have a strict policy about starting our tours on time. This is to protect the enjoyment of all our guests and partners. We are sorry to say that if you are not able to arrive at the meeting point by the departure time, the tour will start regardless and no refund will be provided.

 

All our tours are private tours

For families, couples, groups, friends or solo travelers,  Your private tour guide will meet you at your hotel or accommodation and will inform you of the itinerary, then guide you throughout the day to the best and unique places only locals know.

Our tour guides can even adjust the content to your preferences. You can book a private tour with confidence and your own personal local guide.

TIP # 1: Doing your travel homework before booking your tour will increase the chances of a great tour; if you have any special interests in the destination, or anything you DON’T want to see or do, you’ll be able to let us know via EMAIL HERE  and MytoursJapan will inform the tour guide of your requests, our guides are flexible and can can cater to your particular requirements.

TIP # 2: Please do not include personal contact information in your message (i.e. phone number). We understand the benefits of a phone conversation ; however, to help us meet multiple needs we kindly ask that you communicate by email instead. Please be assured that we will get back to you within 24 hours (if not sooner!).

Please contact us to get the latest information on your desired trip, and once decided make payment though our secure website.

Yes. Reservations and prepayment are required for guaranteed bookings and dates.

Reservations help the tour guides prepare in advance the requirements for the tour and any special needs that may be required. The tour guides need to ensure that the tour groups remain manageable and enjoyable, and they allow us to notify you of any changes to the tour due to weather or anything that could disturb the tours.

It all depends upon whether or not the guide can accommodate your request – Usually the tour guide can accommodate between 6-8 guests.

If you require more people to join and to avoid disappointment, you must seek prior approval from MytoursJapan. After we confirm with the tour guide please and make the required payment via Paypal to have extra guests join your selected Tour and Date.

If you need assistance, or require further information please contact Customer Support: HERE